Annual servicing
Choose the level of checking your system needs, from the annual essentials to deeper performance and component testing.
Annual servicing
Three clearly priced options, from the annual essentials to a deeper assessment of system performance and wear.
The annual essentials
£199
Around 1 hour
Focused checks, routine cleaning and a clear annual service record.
Recommended
The best fit for most homes
£249
Around 2 hours
A broader service with deeper system, electrical and refrigerant checks.
A deeper system assessment
£349
Around 3 hours
Detailed performance and component checks for a fuller picture of system health.
A useful record, not a tick-box visit
Every service concludes with a detailed worksheet. Photographs and operating readings help track the system’s condition and performance over time.
Complete comparison
On a phone, swipe across the table to compare all three plans.
| Service item | Essential | Standard | Advanced |
|---|---|---|---|
| What’s included | |||
| Average time | 1 hour | 2 hours | 3 hours |
| Unvented cylinder maintenance | Included | Included | Included |
| Detailed worksheet | Included | Included | Included |
| Initial checks | |||
| Error codes & client satisfaction | Included | Included | Included |
| Functional checks | Included | Included | Included |
| Visual & audible checks | Included | Included | Included |
| Hydronic checks | Not included | Included | Included |
| Electrical checks | Not included | Included | Included |
| Installation checks | Included | Included | Included |
| Refrigerant leak checks | |||
| Measure evaporator ΔT | Included | Included | Included |
| Scan heat pump with leak detector | Not included | Included | Included |
| Check for signs of leaks | Not included | Included | Included |
| Outdoor unit service tasks | |||
| Clean heat pump case | Included | Included | Included |
| Clear detritus from coil and tray | Included | Included | Included |
| Strip down for cleaning | Not included | Not included | Included |
| Clean coil with chemicals | Not included | Included | Included |
| Rinse coil with pressure washer | Included | Included | Included |
| Finish with coil protect treatment | Not included | Not included | Included |
| System service tasks | |||
| Strainer clean | Included | Included | Included |
| Magnetic filter clean | Included | Included | Included |
| Expansion vessel check & charge | Included | Included | Included |
| Antifreeze level measurement | Included | Included | Included |
| Inhibitor level | Not included | Included | Included |
| Advanced water quality assessment | Not included | Not included | Included |
| Electrical checks | |||
| Measure current draw & earth leakage | Not included | Included | Included |
| Inspect with thermal camera | Not included | Not included | Included |
| Compressor winding resistance | Not included | Not included | Included |
| Fan motor resistances | Not included | Not included | Included |
How to book
We collect only the useful details first. More technical information can follow if it helps us prepare.
01
Tell us your postcode, heat-pump make and preferred service plan.
02
We suggest dates and request any useful photographs.
03
Payment by card reserves the agreed date.
04
We complete the service and provide your detailed worksheet.
Servicing questions
A yearly service keeps routine checks and cleaning on schedule and gives you a consistent record of system condition and operation.
Yes. Unvented-cylinder maintenance and a detailed service worksheet are included in Essential, Standard and Advanced.
Standard is the best fit for most homes. It adds hydronic and electrical checks, an electronic leak scan and a chemical coil clean to the annual essentials.
A non-working system should start with a breakdown investigation rather than an annual service. Send the fault code and your postcode so we can advise on the right visit.
Once the date is agreed, payment by card secures the pre-booked service visit.
Book an annual service
Choose a plan if you already know which one you want, or leave it open and we can help you decide.